Frequently Asked Questions (FAQ)
1. How do I apply Jungle Essence car fragrances?
Jungle Essence fragrances are easy to use. Simply spray under the car seats or on the car mats to enjoy freshness on every drive. Avoid direct application on leather or plastic surfaces.
2. How long do Jungle Essence fragrances last?
The duration of the scent depends on the chosen fragrance and the conditions in the car. Generally, each spray lasts between 1 to 2 hours, but you can reapply anytime for continuous freshness.
3. Do you offer free shipping?
Yes, we offer free shipping on all orders over €24. Shipping options are displayed at checkout.
4. How long does delivery take?
Standard delivery takes between 3 to 7 business days, depending on your location. Express delivery typically takes between 1 to 3 business days.
5. How can I return a product if I’m not satisfied?
You can return the product within 30 days of receipt, as long as it is in its original, unused condition. Please refer to our return policy for more details and contact us at suportjungleessence@gmail.com to initiate the return.
6. Do you offer international shipping?
Currently, we only ship within Germany. For international shipping, please contact us at suportjungleessence@gmail.com for further details.
7. How can I check the status of my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can check the status of your order on the courier’s website using this tracking number.
8. What should I do if my product arrives damaged?
If your product arrives damaged, please contact us immediately at suportjungleessence@gmail.com, and we will replace the product or offer a full refund.
9. How can I contact the Jungle Essence support team?
For any questions or assistance, you can reach us at suportjungleessence@gmail.com. We will respond as soon as possible.